Tour Refund Policy
Overview
At Satudaya Jelajah Nusantara, we are committed to providing exceptional travel experiences. We understand that plans can change, so we offer a refund policy to give you peace of mind when booking with us. Please read our refund policy below carefully. page.
In the event of a Force Majeure situation (e.g., natural disasters, pandemics, political unrest, etc.), we are not responsible for any cancellations or delays beyond our control. Refunds will be assessed based on the specific circumstances, and we will do our best to offer alternative options.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Additional non-returnable items:
- Deposits
- Services that have already been provided (e.g., pre-tour expenses or bookings made on your behalf)
How to Request a Refund
To request a refund, please contact us at:
- Email: [email address]
- Phone: [phone number]
- Please include your booking reference number and any relevant details about your request.
Refunds will typically be processed within 30 days business days after approval. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Customer Support
If you have any questions or concerns about our refund policy, our customer support team is happy to assist you. Feel free to contact us at any time.
Policy Updates
We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all bookings made after the update.
By booking with Satudaya Jelajah Nusantara, you acknowledge that you have read and agree to our Refund Policy.
Need help?
Contact us at {email} for questions related to refunds and returns.